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19 minutes
Interactive Video
Management | Sales Team Lead career

How to Manage Conflicts between Employees and Clients

You will learn how to…
Resolve conflicts between employees and clients
Effectively manage your company's reputation
Deal with potential and real communication problems and arguments
John Harrison
Eduson Tutor
Lecturer's bio
Lecturer's bio

John Harrison is an Eduson tutor. He has an extensive experience of over 20 years in management and sales.

Mini-course
Started: 1372
Rating: 91%

What is this course about?

This is the second Eduson mini-course on effectively managing conflicts in an organization. The lecturer will explain what to do if you are personally involved in a conflict with a customer or if your assistant has been drawn into a conflict with a customer. You will find out what to do in order to maintain the company’s reputation during a conflict.

 

Who is this course for?

  • Line managers
  • Sales managers
  • Client managers
  • Call center agents