Click to turn the sound on
18 minutes
Interactive Video

How to Ask and Answer Client's Questions

You will learn how to…
Actively guide the dialogue with the client
Make customers interested
Overcome customer objections
Ask questions to identify customer needs
Richard Adams
Eduson Tutor
Lecturer's bio
Lecturer's bio

Richard Adams is an Eduson tutor. He has over 10 years of experience in sales and management.

Started: 1290
Rating: 88%

What is this course about?

The sales process is all about questions and answers, and this mini-course will teach you how to form them correctly and voice them on time. You will be able to negotiate the deal by asking the right questions. You will also learn how to use open questions, resolution questions, questions with a negative answer, leading and concluding questions, as well as question-invitations and research-questions. The mini-course will illustrate how to use Franklin method in cases, when a customer is not sure about his decision. In addition, the mini-course will teach you to answer correctly the customers’ questions so that they have no doubt about your competence and the benefits of purchasing your product.


Who is this course for?

  • Account executives
  • Sales development reps
  • Client managers
  • Call center agents