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10 minutes

How to Find Out What a Customer Really Needs

You will learn how to…
Ask questions to identify customer needs
Successfully work with clients in retail sales
Jim Dion
expert in the field of sales
Lecturer's bio
Lecturer's bio

Jim Dion is a renowned consultant, speaker and business coach in many countries. He is one of the leading experts in the US and Canada on consumer trends, retail sales and customer service. Dion is known for his strategic solutions to retail issues.

At the beginning of his career he worked for big companies like Levi Strauss, Sears and Gilmore Department Stores. He consulted well known firms, such as Ritz-Carlton, Harley- Davidson and Hummer. He delivers seminars and lectures to the staff members of many companies, including Microsoft, IBM, Williams Sonoma, ASICS, Swarovski and Macy’s. He also appears as an expert on NBC, Fox News, First Business and CNN US.

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Rating: 91%

What is this course about?

In this mini-course you will learn how to identify your clients’ true needs. Jim Dion will teach you to use open-ended questions to get all the information you need. You will find out what to do if a customer is hesitant and does not know what exactly he or she wants. Thanks to the “How to Find Out What a Customer Really Needs” mini-course you will be able to create perfect solutions for your customers and win their loyalty.


Who is this course for?

  • Store managers