15 minutes

How to Negotiate through Telephone & Mail

You will learn how to…
Conduct negotiations by phone effectively
Defend your company's interests in complex negotiations
Successfully negotiate via email
Do not fall for the tricks of experienced negotiators
Charles Craver
The George Washington University
Lecturer's bio
Lecturer's bio

Professor Charles Craver is a recognized expert on negotiation. In the last 35 years, he has given lectures on negotiation to 90,000 lawyers and business persons from the U.S., Canada, Mexico, Puerto Rico, Austria, the UK, Turkey, and China. He is currently teaching a course called Legal Negotiating at George Washington University Law School. 

As an outstanding teacher, Craver has been honored with three awards from three different law schools. He has written several books on the legal aspect of business, including three on the art of negotiation: Effective Legal Negotiation and Settlement (7th edition was published in 2012), Skills and Values: Legal Negotiating (2nd edition was published in 2012). These guides are used in negotiating courses at over 50 law schools throughout the world. His latest book is The Art of Negotiation in the Business World (2014).

Started: 3385
Rating: 90%

What is this course about?

In this Eduson.tv mini-course you'll learn about negotiations by telephone and e-mail. Charles Craver will explain how to prepare for telephone negotiations and why it is important to take the initiative and be the first one to call. You will learn practical tips that will make your negotiations by e-mail more effective and find out how you can protect your information by eliminating metadata from documents before sending them to your opponents.

This mini-course is part of a 3-hour course called "Negotiations and Bargaining".


Who is this course for?

  • All sales professionals
  • Sales managers
  • Everyone involved in negotiations
  • Department heads
  • Client managers