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23 minutes
Interactive Video

How to Set Up a Call Center

You will learn how to…
Create successful teams
Manage human resources effectively
Set up and manage a call center
Evaluate your employees' performance
Lisa Graham
Eduson Tutor
Lecturer's bio
Lecturer's bio
Started: 599
Rating: 92%

What is this course about?

This mini-course will teach you how to set up a call-centre in your company “from scratch”. Lisa Graham covers all stages: from equipment purchase, staff hiring, their training, to call centre work planning during the peak volumes, as well as script preparation for the operators and evaluation of their performance. The author of this mini-course provides practical tips that will help you to develop your own plan for a call-centre setup.


Who is this course for?

  • HR managers
  • Sales managers
  • Client managers
  • Call center managers
  • Call center agents