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21 minutes
Interactive Video
Sales | Sales Team Lead career

How to Use a CRM System Effectively

You will learn how to…
Monitor results using the sales funnel model
Use CRM-system to monitor the sales process
Analyze sales reports
Lisa Graham
Eduson Tutor
Lecturer's bio
Lecturer's bio
Started: 1004
Rating: 85%

What is this course about?

Customer relationship management is essential for large businesses, as well as small and medium enterprises. This mini-course will demonstrate how CRM-systems help to learn more about your clients and their communication with staff members. The lecturer will explain how to launch the CRM-system, how to maintain a client database, how to establish control and measurement of sales, how to analyze information from reports etc. This mini-course includes also practical exercises.


Who is this course for?

  • All sales professionals
  • Account executives
  • Sales development reps
  • Sales managers
  • Client managers