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10 minutes

How to Choose Key Performance Indicators

You will learn how to…
Create a KPI system
Choose KPIs for a team
Construct and analyze performance charts
Manage human resources effectively
David O'Sullivan
Director of Research, NUI Galway
Lecturer's bio
Lecturer's bio

David O'Sullivan is a Lecturer and Research Director at the National University of Ireland, Galway. His area of expertise is business development and innovation management. Dr. O’Sullivan has worked as a consultant to Apple, IBM, Ingersoll-Rand, Fujisawa, Hewlett-Packard, Boston Scientific and other corporations. Dr. O’Sullivan has over 130 publications to his credit, including the books Applying Innovation, Manufacturing Systems Redesign and Reengineering the Enterprise. He has been honoured with the prestigious Outstanding Engineer of the Year and the European Foundation for Quality Management Excellence awards.

Rating: 81%

What is this course about?

In this mini-course you will learn how to create a KPI system for your organization. David O'Sullivan will share tips that will help you choose reliable and verifiable indicators that are easy to use and provide fast feedback. You will learn how to construct and analyze performance charts using target and actual KPI values. Thanks to the knowledge obtained, you will be able to choose KPIs for your team, track them over time and make changes to the processes if necessary.

This mini-course is part of a 3-hour “Change Management” course.


Who is this course for?

  • Business consultants
  • Managers at all levels
  • Decision-makers
  • Company owners
  • Retail business owners