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15 minutes
Branching Storyline
Practice to make skills second nature
Power phrases for sales

How To Answer Incoming Calls - The Main Rules

You will learn how to…
Conduct negotiations by phone effectively
Express emotions in a polite manner
Effectively interact with people of different styles
Confidently use your voice and gestures
Dialogue Simulation

What is this course about?

You are Ashley Swon, a hotel receptionist. During the day, you deal with lots of calls. Your voice is the very first impression most callers get of the Quarz Hotel where you work.

In this simulation, you will learn the basic etiquette for answering incoming calls from customers.


Who is this course for?

  • Press secretaries
  • Everyone involved in negotiations
  • Everyone interested in career development
  • Client managers
  • Call center agents