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15 minutes
Branching Storyline
Practice to make skills second nature
Power phrases for sales
Sales

How to Deal With an Angry Customer

You will learn how to…
Manage sales negotiations
Handle complaints of angry customers
Express emotions in a polite manner
Use active listening for establishing rapport
Dialogue Simulation

What is this course about?

You are an account manager at the cafe with food delivery service. Your main function is to support customers on the phone when they have problems. How would you deal with an angry customer?

In this simulation, you will learn the basic steps in dealing with customers who have complaints. We will go through 7 basic steps in handling customers who are not satisfied with the service.

 

Who is this course for?

  • Entrepreneurs
  • Executives
  • Department heads
  • Client managers
  • Call center agents