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15 minutes
Branching Storyline
Practice to make skills second nature
Power phrases for sales

How to Deal With a Customer Negative Attitude

You will learn how to…
Handle complaints of angry customers
Express emotions in a polite manner
Conduct negotiations by phone effectively
Use active listening for establishing rapport
Dialogue Simulation

What is this course about?

You are an account manager at the travel agency. Your main responsibility is to support customers on the phone when they need help. How would you deal with a negative customer attitude?

In this simulation, you will learn how to use active listening and neutral mode to change customer attitude towards your company.


Who is this course for?

  • Sales managers
  • Department heads
  • Client managers
  • Beginner sales reps
  • Call center agents