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15 minutes
Branching Storyline
Practice to make skills second nature
Power phrases for sales

How to Deal with a Customer if He Is Confused about What He Wants

You will learn how to…
Conduct negotiations
Manage sales negotiations
Use storytelling to influence people
Identify and build competitive advantage
Dialogue Simulation

What is this course about?

You are getting a food-to-go order at a restaurant, and your customer is not sure what he wishes to take.

In this simulation, you will learn how to get your customer understand what he wants. You will practice using active listening, probing questions and expert recommendations so that your customers get what's best for them.


Who is this course for?

  • Entrepreneurs
  • Executives
  • All sales professionals
  • Recruiters
  • Client managers