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15 minutes
Branching Storyline
Practice to make skills second nature
Power phrases for sales

How to Reject Customer's Request

You will learn how to…
Confidently and convincingly argue your point of view
Build long-term relationships with clients
Say "no" in a constructive way
Dialogue Simulation

What is this course about?

You are an account manager at Fly Dragons air company. Sometimes you have to turn people down, particularly if meeting their demand will drain resources and time you can't afford to spend. How do you handle these situations in a diplomatic and tactful way?

You will learn how to say NO to a customer and still leave them satisfied with your service. You will also practice typical steps in rejecting customer requests that you can't fulfill.


Who is this course for?

  • All sales professionals
  • Sales development reps
  • Everyone involved in negotiations
  • Client managers
  • Beginner sales reps
  • Call center agents