Sales
How to Handle Harsh Criticism and Not Take It Personally
You will learn how to…
- Adequately take criticism and use it for your development
- Conduct negotiations by phone effectively
- Handle complaints of angry customers
- Maintain your calmness
Eduson
Eduson Tutor
Lecturer's bio
The course consists of lectures by leading Silicon Valley executives, who will share their practical experience. You will be given guidelines for starting a company and how to scale it.
Attorney Martin Nichols, a partner in the Corporate and Finance group, will cover the legal issues you will encounter during the process.
Top investors, including VC Funding guru John Doerr from Kleiner Perkins Caufield & Byers, will explain how VCs can use their connections, experience and recruiting capabilities to help you manage your company.
What is this course about?
the pressure of handling difficult conversations with aggressive
and upset customers.
You will learn how to pacify hostile situations, calm down upset customers, offer them effective solutions, and maintain
your composure.
Who is this course for?
- Call center agents
- Call center managers
- Everyone involved in negotiations
- Sales development reps
- Sales managers
- Client managers
