Sales
How to Use a CRM System Effectively
You will learn how to…
- Monitor results using the sales funnel model
- Use CRM-system to monitor the sales process
- Analyze sales reports
Including You Will Disassemble 3 cases
Lisa Graham
Eduson Tutor
Lecturer's bio
What is this course about?
Customer relationship management is essential for large businesses, as well as small and medium enterprises. This Eduson.tv mini-course will demonstrate how CRM-systems help to learn more about your clients and their communication with staff members. The lecturer will explain how to launch the CRM-system, how to maintain a client database, how to establish control and measurement of sales, how to analyze information from reports etc. This mini-course includes also practical exercises.
Who is this course for?
- All sales professionals
- Sales managers
- Account executives
- Sales development reps
- Client managers
