Management
How to Use Touch Points to Engage Your Customers
You will learn how to…
- Make use of the various "touch points" where your business interacts with your customers
- Effectively manage your company's reputation
- Manage sales negotiations
- Make customers interested
What is this course about?
In this Eduson.tv mini-course Jeff Tobe will explain the concept of a “touch point” – any point in the organization where you interact with your customer: from sales managers to customer service hot line, from voice-mail to business cards. You will learn how to work together with your best customers to identify key touch points and figure out how to make your customers more engaged at every single touch point.
This mini-course is part of a 3-hour “Customer Experience Management” course.
Who is this course for?
- Business consultants
- Retail business owners
- Company owners
- Decision-makers
- Client managers
- Managers at all levels