Management
How to Motivate and Engage Your Employees and Customers
You will learn how to…
- Manage human resources effectively
- Apply 4 rules of motivation
- Increase engagement in a company
- Identify demotivating factors
Jeff Tobe
Customer Experience Management Expert
Lecturer's bio
Certified speaking professional Jeff Tobe was chosen by readers of Convention & Meetings Magazine as one of the top 15 speakers in North America.
Over 20 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries.
Among his clients are PNC Bank, Microsoft, RE/MAX International, Erickson Living, The Dubai Water Authority and Pepsi Cola International. Jeff is the author of the popular book Coloring Outside the Lines.
What is this course about?
In this Eduson.tv mini-course Jeff Tobe will discuss issues of motivation and engagement. You will learn 4 rules of motivation applicable to both your employees and customers. The lecturer will also point out the most common demotivating factors. You will get practical tips that will help you increase the level of engagement in your organization: change the attitude of those employees who have little care for their job and put in time, but not effort.
This mini-course is part of a 3-hour “Customer Experience Management” course.
Who is this course for?
- Business consultants
- Company owners
- Retail business owners
- Decision-makers
- Entrepreneurs
- Managers at all levels
