How to Use a CRM System Effectively

Customer relationship management is essential for large businesses, as well as small and medium enterprises. This Eduson.tv mini-course will demonstrate how CRM-systems help to learn more about your clients and their communication with staff members. The lecturer will explain how to launch the CRM-system, how to maintain a client database, how to establish control and measurement of sales, how to analyze information from reports etc. This mini-course includes also practical exercises.

• All sales professionals
• Sales managers
• Account executives
• Sales development reps
• Client managers