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15 minutes
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Inbound Call Center Agent career

How to Understand a Client's Emotional Response by Tone of Voice

You will learn how to…
Conduct negotiations
Assess a situation quickly
Manage sales negotiations
Understand consumer behavior
Sales Simulation

What is this simulator about

The simulator will help you understand a client's emotional response to a purchase by the tone of his voice.

You will hear excerpts from the conversations of an insurance agent with his clients, after which you will have to define further steps based on the emotional state and the voice of the customer.

With the help of the simulator you will learn to analyze different situations and evaluate a customer’s behavior.

 

Who is this
simulator for?

  • All sales professionals
  • Sales development reps
  • Sales managers
  • Everyone involved in negotiations
  • Call center agents