Click to turn the sound on
15 minutes
Practice to make skills second nature
Enroll in full Career Program and unlock all courses.
Go to Career Page
Inbound Call Center Agent career

How to Keep Your Cool with Customers

You will learn how to…
Maintain your calmness
Get the correct type of feedback
Effectively deal with angry or upset customers
Pick up on clients' needs
Sales Simulation

What is this simulator about

This simulator will place the participant in a variety of situations where they will have to reach an agreement with a customer, whether that would be to sell them something, or to solve a problem they’re having.

Learn how to interpret what customers tell you correctly, how
to retain your composure in difficult situations, and how
to know what to sell and to whom in interactive scenarios.

 

Who is this
simulator for?

  • All sales professionals
  • Sales managers
  • Everyone involved in negotiations
  • Beginner sales reps
  • Call center managers