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15 минут
Отработка навыков до автоматизма
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Для профессии «Inbound Call Center Agent»

How to Keep Your Cool with Customers

Вы научитесь…
Maintain your calmness
Get the correct type of feedback
Effectively deal with angry or upset customers
Pick up on clients' needs
Тренажер
Начали: 16

О чем этот тренажер?

This simulator will place the participant in a variety of situations where they will have to reach an agreement with a customer, whether that would be to sell them something, or to solve a problem they’re having.

Learn how to interpret what customers tell you correctly, how
to retain your composure in difficult situations, and how
to know what to sell and to whom in interactive scenarios.

 

Для кого этот тренажер?

  • All sales professionals
  • Sales managers
  • Everyone involved in negotiations
  • Beginner sales reps
  • Call center managers