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Inbound Call Center Agent career

How to Handle Harsh Criticism and Not Take It Personally

You will learn how to…
Adequately take criticism and use it for your development
Conduct negotiations by phone effectively
Handle complaints of angry customers
Maintain your calmness
Business Case
Started: 1249

What is this course about?

This simulator is designed to help sales personnel cope with
the pressure of handling difficult conversations with aggressive
and upset customers.

You will learn how to pacify hostile situations, calm down upset customers, offer them effective solutions, and maintain
your composure.

 

Who is this course for?

  • Sales development reps
  • Sales managers
  • Everyone involved in negotiations
  • Client managers
  • Call center managers
  • Call center agents