How to Manage Stress in a Call Center

What is this course about?

This simulator will improve your skills in stress management in call centers-related situations. Designed for those call agents who need to manage their stress levels to cope with unpleasant situations, the simulator will provide the skills necessary to understand stress triggers and work on both situations and on your behavior. Retaking the simulator will provide you with new situations that will help you broaden your understanding of stress-management.

The simulator is aimed at those who want to decrease their stress levels to improve their quality of work and life.