How to Manage Stress in a Call Center

Lecturer:
  • Course type
    Business Case
  • Total duration
    20 minutes
  • Started
    2023
  • Rating
    5.0

What is this course about?

This simulator will improve your skills in stress management in call centers-related situations. Designed for those call agents who need to manage their stress levels to cope with unpleasant situations, the simulator will provide the skills necessary to understand stress triggers and work on both situations and on your behavior. Retaking the simulator will provide you with new situations that will help you broaden your understanding of stress-management.

The simulator is aimed at those who want to decrease their stress levels to improve their quality of work and life.

You will learn how to…

  • Adapt your behavior
  • Identify stressors
  • Manage stress
  • Manage your energy

Who is this course for?

  • Call center agents
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