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30 minutes
Practice to make skills second nature
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Inbound Call Center Agent career | Inbound Call Center Agent career

How to Find Solutions Independently

You will learn how to…
Actively guide the dialogue with the client
Find solutions independently
Identify problems
Implement solutions
Sales Simulation

What is this simulator about

This simulator will improve your skills in finding solutions independently.

Designed for those Call Center Agents, who have to act on their own, the simulator will provide the 6-step mechanism to solve client’s problems without help of others.

Going through all the stages of solving problems, you will learn how to identify the problem and it's impact on the client, sum up the problem, brainstorm possible solutions, choose the most appropriate one and implement it.

 

Who is this
simulator for?

  • Call center agents