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30 минут
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Inbound Call Center Agent career | Для профессии «Inbound Call Center Agent»

How to Find Solutions Independently

Вы научитесь…
Actively guide the dialogue with the client
Find solutions independently
Identify problems
Implement solutions
Начали: 15

О чем этот тренажер?

This simulator will improve your skills in finding solutions independently.

Designed for those Call Center Agents, who have to act on their own, the simulator will provide the 6-step mechanism to solve client’s problems without help of others.

Going through all the stages of solving problems, you will learn how to identify the problem and it's impact on the client, sum up the problem, brainstorm possible solutions, choose the most appropriate one and implement it.


Для кого этот тренажер?

  • Call center agents