Accents Simulator

Lecturer: , Eduson Tutor
  • Course type
    Sales Simulation
  • Total duration
    15 minutes
  • Started
    38

What is this simulator about

Your name is Alex and your job is to communicate with customers over the phone. You will have to deal with a diverse number of clients who have absolutely different problems. In addition, their command of English also varies quite widely.

Some of the clients have problems with bills or computers, others are looking for food to order, or are tracking their orders from online shops. You will meet both pleasant and nice customers, as well as some angry and difficult-to-handle clients.

Your main goal is to make each customer happy and satisfied with the level of service that your company provides.

You will learn how to…

  • Manage sales negotiations
  • Build rapport with clients
  • Effectively interact with people of different styles
  • Conduct negotiations by phone effectively

Who is this
simulator for?

  • Call center agents
  • Call center managers
  • Sales development reps
  • Beginner sales reps
  • Entrepreneurs
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