Management
How to Manage Conflicts between Employees and Clients
Mini-course
19 minutes
Started: 3523
Rating: 92%
You will learn how to…
- Resolve conflicts between employees and clients
- Effectively manage your company's reputation
- Deal with potential and real communication problems and arguments
What is this course about?
This is the second Eduson mini-course on effectively managing conflicts in an organization. The lecturer will explain what to do if you are personally involved in a conflict with a customer or if your assistant has been drawn into a conflict with a customer. You will find out what to do in order to maintain the company’s reputation during a conflict.
Who is this course for?
- Sales managers
- Client managers
- Line managers
- Call center agents