Management

How to Manage Conflicts between Employees and Clients

Mini-course
19 minutes
Started: 3523
Rating: 92%

You will learn how to…

  • Resolve conflicts between employees and clients
  • Effectively manage your company's reputation
  • Deal with potential and real communication problems and arguments

John Harrison

Eduson Tutor

Lecturer's bio

John Harrison is an Eduson tutor. He has an extensive experience of over 20 years in management and sales.

What is this course about?

This is the second Eduson mini-course on effectively managing conflicts in an organization. The lecturer will explain what to do if you are personally involved in a conflict with a customer or if your assistant has been drawn into a conflict with a customer. You will find out what to do in order to maintain the company’s reputation during a conflict.

Who is this course for?

  • Sales managers
  • Client managers
  • Line managers
  • Call center agents
Announcing a new e-learning platform for individual clients: Eduson Academy
Find out more