How to Manage Conflicts between Employees and Clients

This is the second Eduson mini-course on effectively managing conflicts in an organization. The lecturer will explain what to do if you are personally involved in a conflict with a customer or if your assistant has been drawn into a conflict with a customer. You will find out what to do in order to maintain the company’s reputation during a conflict.

• Sales managers
• Client managers
• Line managers
• Call center agents