Sales

Actively Listen to Customers, Ask Questions

Sales Simulation
30 minutes
Started: 26

You will learn how to…

  • Actively guide the dialogue with the client
  • Develop sales skills
  • Make speaking more professional
  • Use active listening for establishing rapport

Eduson

What is this simulator about

As a Call Center agent, you have to face a lot of different clients and solve various issues on a daily basis. To find the best solution you have to get a good understanding of the situation. Active listening to the client is a good way to reach it.

In this simulator, you will learn how to respond appropriately to the client's complaints about their problems, get the most significant information from your clients, show emotional involvement to the client, paraphrase and summarize the client's words to reach the understanding, etc.

Who is this
simulator for?

  • All sales professionals
  • Call center agents
  • Sales development reps
  • Sales managers
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