Actively Listen to Customers, Ask Questions

О чем этот тренажер?

As a Call Center agent, you have to face a lot of different clients and solve various issues on a daily basis. To find the best solution you have to get a good understanding of the situation. Active listening to the client is a good way to reach it.

In this simulator, you will learn how to respond appropriately to the client's complaints about their problems, get the most significant information from your clients, show emotional involvement to the client, paraphrase and summarize the client's words to reach the understanding, etc.