Actively Listen to Customers, Ask Questions

Лектор:

В видео возможно упоминание Instagram и Facebook. Деятельность компании Meta Platforms Inc., которой принадлежит Instagram и Facebook, запрещена на территории РФ на основании осуществления ею экстремистской деятельности.

  • Тип курса
    Тренажер
  • Общая продолжительность
    30 минут
  • Начали
    26

О чем этот тренажер?

As a Call Center agent, you have to face a lot of different clients and solve various issues on a daily basis. To find the best solution you have to get a good understanding of the situation. Active listening to the client is a good way to reach it.

In this simulator, you will learn how to respond appropriately to the client's complaints about their problems, get the most significant information from your clients, show emotional involvement to the client, paraphrase and summarize the client's words to reach the understanding, etc.

Вы научитесь…

  • Actively guide the dialogue with the client
  • Develop sales skills
  • Make speaking more professional
  • Use active listening for establishing rapport

Для кого этот тренажер?

  • All sales professionals
  • Call center agents
  • Sales development reps
  • Sales managers