Demo for companies

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Actively Listen to Customers, Ask Questions

Lecturer:

Eduson

The course consists of lectures by leading Silicon Valley executives, who will share their practical experience. You will be given guidelines for starting a company and how to scale it.

Attorney Martin Nichols, a partner in the Corporate and Finance group, will cover the legal issues you will encounter during the process.

Top investors, including VC Funding guru John Doerr from Kleiner Perkins Caufield & Byers, will explain how VCs can use their connections, experience and recruiting capabilities to help you manage your company.

Demo for companies
  • Course type
    Sales Simulation
  • Total duration
    30 minutes
  • Started
    26

What is this simulator about

As a Call Center agent, you have to face a lot of different clients and solve various issues on a daily basis. To find the best solution you have to get a good understanding of the situation. Active listening to the client is a good way to reach it.

In this simulator, you will learn how to respond appropriately to the client's complaints about their problems, get the most significant information from your clients, show emotional involvement to the client, paraphrase and summarize the client's words to reach the understanding, etc.

You will learn how to…

  • Actively guide the dialogue with the client
  • Develop sales skills
  • Make speaking more professional
  • Use active listening for establishing rapport

Who is this
simulator for?

  • All sales professionals
  • Call center agents
  • Sales development reps
  • Sales managers

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