How to Communicate with Clients in a Friendly and Respectful Manner
You will learn how to…
- Create a mutual understanding with the client
- Maintain your position
- Create friendly and sympathetic atmosphere
- Overcome angry clients' objections
Eduson
Eduson Tutor
Lecturer's bio
The course consists of lectures by leading Silicon Valley executives, who will share their practical experience. You will be given guidelines for starting a company and how to scale it.
Attorney Martin Nichols, a partner in the Corporate and Finance group, will cover the legal issues you will encounter during the process.
Top investors, including VC Funding guru John Doerr from Kleiner Perkins Caufield & Byers, will explain how VCs can use their connections, experience and recruiting capabilities to help you manage your company.
What is this course about?
As an Incoming Call Center Agent, you face conversations of all types with clients every day. Whether that involves simply providing them with explanations regarding certain topics or actively offering solutions to their problems, your knowledge, experience, and communication skills are essential for effective customer service.
Establishing a positive tone with the people calling in is very important, since this will facilitate any conversations you have with them.
This simulator is dedicated to teaching you how to communicate with clients in a friendly and respectful way in a variety of different situations.
Specifically, you will learn how to give clients calls to action without being forceful, overcoming potential objections in an insistent, but polite way, gathering the correct types of feedback without being pushy, saying “no” to customers and being able to continue negotiations with them, and dealing with angry client objections calmly.
Who is this course for?
- All sales professionals
- Beginner sales reps
- Call center agents
- Call center managers
- Sales managers
