How to Exceed Customer Expectations
Business Case
20 minutes
Started: 990
You will learn how to…
- Meet and exceed customer expectations
- Create a mutual understanding with the client
- Go beyond the script and use creative approach
- Identify client's problems and needs accurately
What is this course about?
The simulator will teach you to create and offer solutions that go beyond the script.
With the help of the simulator, you will learn the difference between just good customer service and magnificent. You will learn the difference between simply good and magnificent customer service.
You will evaluate the work of call center agents, practice making decisions on which future relationships with your customers will depend, and have a chance of analyzing various problems and determining options to solve them.
Who is this course for?
- Sales development reps
- Call center agents
- All sales professionals
- Client managers
- Beginner sales reps
- Call center managers