Sales
How to Set Up a Call Center
Mini-course
23 minutes
Started: 973
Rating: 94%
You will learn how to…
- Create successful teams
- Manage human resources effectively
- Set up and manage a call center
- Evaluate your employees' performance
Including You Will Disassemble 1 case
Lisa Graham
Eduson Tutor
Lecturer's bio
What is this course about?
This Eduson.tv mini-course will teach you how to set up a call-centre in your company “from scratch”. Lisa Graham covers all stages: from equipment purchase, staff hiring, their training, to call centre work planning during the peak volumes, as well as script preparation for the operators and evaluation of their performance. The author of this mini-course provides practical tips that will help you to develop your own plan for a call-centre setup.
Who is this course for?
- HR managers
- Call center agents
- Call center managers
- Sales managers
- Client managers
