В видео возможно упоминание Instagram и Facebook. Деятельность компании Meta Platforms Inc., которой принадлежит Instagram и Facebook, запрещена на территории РФ на основании осуществления ею экстремистской деятельности.
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Тип курсаТренажер
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Общая продолжительность15 минут
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Начали36
О чем этот тренажер?
Whether that involves simply providing them with explanations regarding certain topics or actively offering solutions to their problems, your knowledge, experience, and communication skills are essential for effective customer service.
Handling difficult customers is a common situation for incoming call center agents, and this course will go over these situations and offer the right ways to approach them.
In this simulator, you will learn how to respond politely to angry customers, avoid making excuses or shifting blame, listen to clients for key information and offer sympathy, keep a cool head and not get provoked by client profanity, and generally which techniques to use with difficult clients.
Вы научитесь…
- Maintain confidence
- Reach compromises
- Work towards a solution
- Adapt your behavior
Для кого этот тренажер?
- All sales professionals
- Beginner sales reps
- Call center managers
- Client managers
- Everyone involved in negotiations
