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25 минут
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Sales, Other | Для профессии «Inbound Call Center Agent»

How to Offer Solutions And Confirm Them With the Client

Вы научитесь…
Analyze client's needs
Choose appropriate words and expressions
Create a mutual understanding with the client
Effectively deal with angry or upset customers
Тренажер
Начали: 22

О чем этот тренажер?

The simulator will teach you to offer the most appropriate solutions to a client.

In the simulator, you will find yourself in various situations where clients need your help. You will be offered different answers to the clients' problems and your task will be to choose the best option available. There are 5 types of tasks to train suggesting solutions to client's problem both in oral and written forms. You can try each section unlimited number of times to improve your communication and negotiation skills.

Practice persuading clients and learn to pose questions ensuring that they are happy with the options provided.

 

Для кого этот тренажер?

  • All sales professionals
  • Sales development reps
  • Beginner sales reps
  • Call center managers
  • Call center agents