How to Exceed Customer Expectations
You will learn how to…
- Meet and exceed customer expectations
- Create a mutual understanding with the client
- Go beyond the script and use creative approach
- Identify client's problems and needs accurately
Eduson
Eduson Tutor
Lecturer's bio
The course consists of lectures by leading Silicon Valley executives, who will share their practical experience. You will be given guidelines for starting a company and how to scale it.
Attorney Martin Nichols, a partner in the Corporate and Finance group, will cover the legal issues you will encounter during the process.
Top investors, including VC Funding guru John Doerr from Kleiner Perkins Caufield & Byers, will explain how VCs can use their connections, experience and recruiting capabilities to help you manage your company.
What is this course about?
With the help of the simulator, you will learn the difference between just good customer service and magnificent. You will learn the difference between simply good and magnificent customer service.
You will evaluate the work of call center agents, practice making decisions on which future relationships with your customers will depend, and have a chance of analyzing various problems and determining options to solve them.
Who is this course for?
- Sales development reps
- Call center agents
- All sales professionals
- Client managers
- Beginner sales reps
- Call center managers
