Click to turn the sound on
20 minutes
Branching Storyline
Enroll in full Career Program and unlock all courses.
Go to Career Page

How to Exceed Customer Expectations

You will learn how to…
Meet and exceed customer expectations
Create a mutual understanding with the client
Go beyond the script and use creative approach
Identify client's problems and needs accurately
Business Case
Started: 946

What is this course about?

The simulator will teach you to create and offer solutions that go beyond the script.

With the help of the simulator, you will learn the difference between just good customer service and magnificent. You will learn the difference between simply good and magnificent customer service.

You will evaluate the work of call center agents, practice making decisions on which future relationships with your customers will depend, and have a chance of analyzing various problems and determining options to solve them.


Who is this course for?

  • All sales professionals
  • Sales development reps
  • Client managers
  • Beginner sales reps
  • Call center managers
  • Call center agents